Refund Policy for Agrohq

Effective Date: 10th April, 2022

 

Overview:

    • AgroHQ is committed to ensuring customer satisfaction and maintaining transparency in all transactions. This Refund Policy outlines the guidelines for requesting and processing refunds on our platform.
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Eligibility for Refunds:

  • Customers may be eligible for a refund under the following circumstances:
    • Product Defect: If the received product is damaged, defective, or materially different from what was ordered.
    • Order Cancellation: Refunds may be issued for orders cancelled within the specified time frame outlined in our Cancellation Policy.

 

Refund Requests:

  • Customers must initiate a refund request by contacting our Customer Support team within [2] days of receiving the product or cancelling an order. The refund request must include order details, clear evidence of the issue, and any other relevant information.




Verification Process:

  • Upon receiving a refund request, AgroHQ will conduct a thorough verification process to assess the validity of the claim. This may involve requesting additional information or evidence from the customer.
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Refund Approval:

    • If the refund request is approved, AgroHQ will process the refund within [5] business days. The refund will be issued in the original form of payment, unless an alternative arrangement is agreed upon between AgroHQ and the customer.
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Refund Denial:

  • Refund requests may be denied under the following circumstances:
    • Failure to meet eligibility criteria.
    • Lack of evidence supporting the refund claim.
    • Exceeding the specified timeframe for initiating a refund request.

 

Partial Refunds:

  • AgroHQ reserves the right to issue partial refunds in cases where only a portion of the order is eligible for refund.
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Cancellation Policy:

  • Customers are encouraged to review our Cancellation Policy for specific guidelines on cancelling orders and eligibility for refunds related to cancelled orders.
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Contact Information:

    • For any questions or concerns regarding refunds, customers can contact our Customer Support team at [[email protected]].
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Modifications to the Refund Policy:

  • AgroHQ reserves the right to modify or update this Refund Policy at any time. Customers will be notified of any changes through the AgroHQ platform or other designated communication channels.
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By engaging with AgroHQ, customers agree to abide by the terms and conditions outlined in this Refund Policy.